Privacy Policy

1. Who we are and what this covers

Tee Time Snipe® is operated by Vovapy (“Vovapy,” “we,” “us,” “our”), located at 2080 W Empire Avenue #1107, Burbank, CA 91504, United States. Vovapy is the controller of the personal information described here.

This Privacy Policy applies to teetimesnipe.com, app.teetimesnipe.com, our iOS application, and the alert, monitoring, and booking services we provide through them (together, the “Service”). It does not apply to golf courses, booking platforms, or any other third party that has its own privacy policy, even if you reach them through us.

Using the Service is also subject to our Terms and Conditions.

2. Information we collect

2.1 Information you give us

• Account information — your email address, mobile phone number, and password. We do not ask for your name. If you sign in with Google or Apple, we receive your email address and a unique identifier from them, but not your name and not your password for that account. If you use Apple's Hide My Email, we receive a relay address instead of your real one.
• Snipe requests — the golf courses you select, the dates and time windows you want, the number of players, and your notification preferences.
• Golf course credentials — only if you enable Book It. See Section 3.
• Booking information — reservations placed for you, including the course, date, time, and party size, and confirmation details returned by the course.
• Support and other communications — the content of messages you send us, including course requests, bug reports, and anything you attach.
• Payment information — your billing details are collected and held by our payment processor, or by Apple for in-app purchases, not by us. Entering a name at checkout is optional and any name you provide stays with the payment processor. We receive confirmation of the transaction, your plan, its status, and limited card details such as the brand and last four digits. We do not store your full card number.

2.2 Information we collect automatically

• Device and technical data — IP address, browser type and version, operating system, device type and identifiers, app version, language, and time zone.
• Usage data — pages and screens viewed, features used, snipe requests created and deleted, alerts sent and opened, referring and exit pages, timestamps, and crash and diagnostic logs.
• Approximate location — derived from your IP address. Precise location only with your permission; see Section 6.
• Cookies and similar technologies — see Section 9.

2.3 Information we receive from others

• Sign-in providers — Google and Apple, when you use them to sign in.
• Payment and app store providers — subscription status, renewals, cancellations, and refunds.
• Golf courses and booking platforms — availability data, and confirmations or errors relating to a booking placed for you.
• Analytics and advertising platforms — aggregated measurement about how people find and use our site.

3. Golf course credentials

Book It is an optional feature, offered at supported courses only, that reserves a tee time for you when a matching one opens up. Because golf courses require you to be signed in to reserve, Book It only works if we can sign in as you.

Book It is off unless you turn it on. If you never enable it, we never ask for or store a golf course password. Alerts work without it.

3.1 What we store and why

If you enable Book It, we store the username and password for the golf course or booking platform account you connect. We use them for one purpose: signing in to that account and placing reservations that match the criteria you configured, as your authorized agent under Section 7 of our Terms.

3.2 How we handle them

• Credentials are encrypted at rest and access is restricted to the systems and personnel that need it to operate the booking feature.
• They are never sold, rented, or licensed, and they are never used for advertising, profiling, or any purpose other than placing your bookings.
• They are not disclosed to anyone except the golf course or booking platform they belong to, and the infrastructure providers that host our systems under contract.
• We do not use them to view, change, or delete anything in your course account beyond what is needed to place the reservations you requested.

3.3 Your control

You can remove stored credentials at any time from your account settings. Doing so disables Book It for any request that depends on them, and we delete them. They are also deleted when you delete your Tee Time Snipe account. If you would rather we not hold them at all, use alerts only.

4. How we use your information

We use the information described above to:

• Create and administer your account and authenticate you;
• Monitor the golf courses you select and detect availability matching your criteria;
• Send you tee time alerts and booking confirmations by email and SMS;
• Place reservations on your behalf when you have enabled Book It;
• Process subscriptions, trials, renewals, cancellations, and refunds;
• Provide customer support and respond to your requests;
• Maintain, debug, secure, and improve the Service, including analyzing which features are used and where they fail;
• Detect, investigate, and prevent fraud, abuse, and violations of our Terms — for example, duplicate accounts created to repeat a free trial;
• Send you marketing about our features and offers, where you have not opted out;
• Comply with legal obligations and enforce our agreements.

We do not use your information to make decisions that produce legal or similarly significant effects about you without human involvement.

5. Email and SMS notifications

Service messages. We use your email address and, if you provide it, your mobile number to deliver the alerts and confirmations that are the point of the Service, along with account, security, and billing notices. These continue while your account is open.

SMS. Text alerts are optional and require your opt-in. Message frequency varies with how many snipe requests you have running, and message and data rates may apply. Reply STOP to opt out or HELP for help. To deliver these messages we share your mobile number with the messaging provider and carriers that transmit them, acting on our instructions.

Marketing email. You can unsubscribe using the link in any marketing message or in your account settings. That does not stop service messages, which you need in order to use the Service.

6. Location information

We infer your approximate location — typically city or region — from your IP address, to show relevant courses and for analytics and fraud prevention.

Our “Near Me” feature can use your device's precise location to find courses close to you. That happens only if you grant location permission, and you can withdraw it at any time in your browser or device settings. When you do, we use precise location to return nearby courses and do not use it to build an ongoing profile of your movements or to track you across other apps or websites.

7. How we share information

We share personal information only as described below.

7.1 Golf courses and booking platforms

To place a reservation, we sign in to your own golf course account and submit the booking details the course requires, such as the date, time, and party size. Your name and contact details are already held by the course in that account — we do not add them. Once the course receives the booking, the course's own privacy practices apply, and we do not control them.

7.2 Service providers

We use vendors that process information on our behalf, under contract and only on our instructions. They include:

7.3 Legal and safety

We may disclose information where we believe in good faith it is necessary to comply with law, a subpoena, or other legal process; to enforce our Terms; to protect the rights, property, or safety of Vovapy, our users, or others; or to detect and address fraud or security issues.

7.4 Business transfers

If Vovapy is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you if a transfer results in materially different handling of your information.

7.5 Aggregated and de-identified data

We may create and use aggregated or de-identified data — for example, statistics on which courses see the most cancellations — that cannot reasonably be used to identify you. We maintain such data in de-identified form and do not attempt to re-identify it.

8. We do not sell your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law. We have not done so in the preceding twelve months, including with respect to the personal information of anyone we know to be under 16.

We do not sell, rent, or disclose your golf course credentials or your mobile phone number to any third party for that party's own purposes.

9. Cookies and analytics

We use cookies and similar technologies on our websites. These fall into three groups:

• Strictly necessary — keeping you signed in, maintaining your session, and security. The Service will not work without these.
• Functional — remembering your preferences. This includes a cookie named tts_referrer, which records the website that referred you to us and is kept for 30 days, so we can understand where our users come from.
• Analytics — Google Analytics, Google Tag Manager, and Firebase Analytics, which help us understand how the Service is used and where it breaks. These set their own cookies and identifiers.

You can block or delete cookies in your browser settings, though strictly necessary cookies are required for the Service to function. You can opt out of Google Analytics using Google's browser opt-out add-on. On mobile, you can limit ad tracking through your device's privacy settings.

Global Privacy Control. Our websites honor the Global Privacy Control (GPC) signal as a valid opt-out request from the browser sending it, to the extent required by applicable law.

10. How long we keep information

We may keep information longer where we need it to comply with a legal obligation, resolve a dispute, enforce our agreements, or prevent fraud — for example, retaining a minimal record of a terminated account to stop repeat free-trial abuse.

11. How we protect information

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit, encryption at rest for golf course credentials, hashed passwords, access controls that limit who can reach sensitive data, and monitoring of our systems.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Use a strong, unique password for your account, do not reuse it elsewhere, and tell us promptly at [email protected] if you think your account has been compromised. If a breach affects your personal information, we will notify you and any regulator as required by law.

12. Your choices and account deletion

Whoever you are and wherever you live, you can:

• Review and update your account information in your account settings;
• Remove your golf course credentials and disable Book It at any time;
• Change notification preferences, unsubscribe from marketing email, or reply STOP to text messages;
• Turn off location permission in your browser or device settings;
• Delete your account, which deletes your snipe requests and stored credentials.

To make a request, email [email protected] or use our contact form. We will verify your identity, usually by confirming control of the email address on your account, before acting on a request about personal information. We do not charge for these requests, and we will not discriminate against you for making one.

13. California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the CPRA, gives you the rights described here.

13.1 What we collect, and why

Sources and disclosures for each category are described in Section 2 and Section 7. Retention is described in Section 10.

13.2 Your rights

• Know and access — the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and the categories of recipients.
• Delete — request deletion of personal information we collected from you, subject to legal exceptions.
• Correct — request correction of inaccurate personal information.
• Portability — receive a copy in a portable, readily usable format.
• Opt out of sale or sharing — we do not sell or share personal information, so there is nothing to opt out of. See Section 8.
• Limit use of sensitive personal information — we use sensitive personal information only to perform the service you requested and for the other purposes California law permits without a right to limit, so this right does not apply. You can nonetheless delete your stored credentials at any time.
• Non-discrimination — we will not deny service, charge a different price, or provide a lesser quality of service because you exercised a right.

Submit a request by emailing [email protected] with the subject line “California Privacy Request.” You may use an authorized agent, in which case we will require proof of their authority and may ask you to confirm it directly. We respond within 45 days and may extend by another 45 days with notice. If we deny a request, you may appeal by replying to our response.

14. Canadian privacy rights

We serve golfers in Canada, and for Canadian users we handle personal information in accordance with PIPEDA and applicable provincial privacy laws. You have the right to access the personal information we hold about you, to request correction of inaccuracies, and to withdraw your consent to our collection, use, or disclosure of it, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent for information necessary to run the Service means we may no longer be able to provide it to you.

Personal information about Canadian users is stored and processed in the United States and may be accessible to U.S. authorities under U.S. law. Contact [email protected] to exercise a right or to raise a concern with our privacy practices. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

15. European and UK privacy rights

The Service is directed to users in the United States and Canada. If you are in the European Economic Area, the United Kingdom, or Switzerland, the following applies to the extent the GDPR or UK GDPR covers our processing.

Legal bases. We process personal information to perform our contract with you (running your account, monitoring courses, sending alerts, placing bookings, billing); on the basis of your consent (text message alerts, precise location, non-essential cookies, marketing where required) which you may withdraw at any time; for our legitimate interests in securing, debugging, and improving the Service and preventing fraud, where those are not overridden by your rights; and to comply with legal obligations. Golf course credentials are processed on the basis of your explicit instruction and consent when you enable Book It.

Your rights. Subject to conditions in the law, you may request access to your personal data, rectification, erasure, restriction of processing, and portability; object to processing based on legitimate interests; and withdraw consent without affecting processing already carried out. Email [email protected]. We respond within one month and may extend by two further months for complex requests. You also have the right to complain to your local supervisory authority.

16. International data transfers

We are based in the United States, and our service providers process information in the United States and other countries. If you use the Service from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country. Where a transfer from the EEA, UK, or Switzerland requires a safeguard, we rely on the European Commission's Standard Contractual Clauses or another lawful transfer mechanism.

17. Children's privacy

The Service is intended for adults. It is not directed to children, and you must be at least 18 to hold an account under our Terms.

We do not knowingly collect personal information from anyone under 13, and we do not knowingly sell or share the personal information of anyone under 16 — we do not sell or share personal information at all. If you believe a child has provided us with personal information, contact [email protected] and we will delete it promptly.

18. Third-party sites

The Service links to golf course websites, booking platforms, app stores, review sites, and social media. We do not control them, and this policy does not apply to them. Review the privacy policy of any site you visit through us.

19. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. If a change is material — for example, a new purpose for using your information — we will give you reasonable notice by email or in the Service before it takes effect, and where the law requires it, ask for your consent.

20. How to reach us

For any question about this policy, or to exercise a privacy right, contact us: